COURSE OVERVIEW
Results-Based Management (RBM) is a strategic performance management approach that helps organizations identify areas of strength and weakness, often using the third-generation Balanced Scorecard. RBM is a practical management framework that uses feedback loops to achieve organizational goals. It is increasingly adopted in government settings, where purely financial measures are insufficient, and benchmarking through competition is limited.

RBM emphasizes that everyone who contributes—directly or indirectly—to organizational outcomes should map their processes and systems, demonstrating how their activities lead to desired results. These results may take the form of outputs, changes, impacts, or contributions to higher-level objectives. Evidence of actual results is used for accountability, reporting, and for refining the design, resourcing, and delivery of projects and operational activities.

KEY FEATURES
The RBM training course highlights the following features:

• Mapping the connections between organizational components
• Identifying the characteristics of a results-oriented culture
• Exploring critical success factors
• Assessing strengths, weaknesses, and gaps in current RBM systems and culture
• Developing strategies to address priority areas

LEARNING OBJECTIVES
Upon completion of this RBM training, participants will be able to:

• Define RBM and distinguish it from other management approaches
• Apply RBM principles and processes
• Understand the theory of change and strategic results frameworks
• Develop and use risk registers
• Implement integrated monitoring and evaluation systems
• Utilize monitoring and evaluation data in decision-making
• Produce meaningful reports for key stakeholders
• Apply RBM in practice by designing, implementing, and monitoring an RBM framework
• Integrate risk management principles into RBM practices

TARGET AUDIENCE
This course is designed for project managers, senior managers, and their teams. Participants are encouraged to consider their current organizational strategies when applying RBM concepts through practical case studies.

TRAINING METHODOLOGY
The course uses an adult learning approach focused on practical skill development. It incorporates plenary sessions, case studies, role-playing, group work, and practical tools/templates. Knowledge transfer exercises enable participants to apply learning directly to their work. Class sizes are limited to ensure personalized attention. Pre- and post-course assessments measure training effectiveness.

COURSE CONTENTS

Module 1 – Introduction to RBM

• Definitions and core concepts of RBM
• The need for RBM
• Key elements and roles of RBM
• RBM performance measures and KPIs (leading and lagging)
• Developing project or strategy maps
• Lessons learned

Module 2 – Understanding Core Processes

• Core RBM processes, activities, and competencies
• Customer, internal, and learning/innovation perspectives
• Leading indicators assessment
• Building and evaluating cause-and-effect linkages
• Lessons learned

Module 3 – Implementing RBM

• Implementing, communicating, and cascading RBM
• Alignment of RBM with strategy and operational drivers
• Line-of-sight validation
• RBM auditing
• Information systems and technology support
• Lessons learned

Module 4 – Measurement and Decision Making

• Quantifying organizational performance
• Measuring qualitative aspects
• Defining actionable metrics
• Allocating resources to support strategic objectives
• RBM as a communication tool for organizational change
• Lessons learned

Module 5 – Presenting Management Information

• Management reporting of RBM KPIs
• Automated reporting challenges
• Presenting ambiguous information clearly
• Integrating risk information into RBM
• Third-generation Balanced Scorecards in RBM
• Lessons learned

Module 6 – Operationalizing RBM

• Leadership, culture, and systems for RBM
• Cause-and-effect and situational analysis
• Problem analysis (problem tree)
• Stakeholder analysis
• Performance management framework
• Results-based costing, budgeting, and reporting
• Risk management strategies
• Lessons learned

Module 7 – Building RBM Skills in Staff

• RBM skills and tools for effective project management
• Understanding RBM’s value and improved coordination methods
• Aligning RBM with organizational program goals
• Defining measurable project outputs, outcomes, and impacts
• Lessons learned

Module 8 – Selecting Indicators

• Setting performance targets for each indicator
• Collecting and comparing actual results
• Gathering additional data as required
• Using performance data for learning, decision-making, and reporting
• Lessons learned

Module 9 – Securing Stakeholder Buy-In

• Prioritizing actions for maximum impact
• Enhancing communication skills for stakeholder support
• Reducing risks associated with long-term projects
• Using monitoring and evaluation to guide success
• Overcoming stakeholder resistance with evidence-based benefits
• Lessons learned

Module 10 – Integrating RBM

• Comprehensive RBM planning and reporting
• Evaluation for results: principles, norms, and standards
• Roles and responsibilities in evaluation
• Steps in the evaluation process
• Course summary with tips to avoid common RBM pitfalls