COURSE OVERVIEW
The distinction between management and leadership is often emphasized, yet effective supervisors must master both. Successful managers lead by inspiring their teams, fostering a positive work culture, and driving productivity. This program equips participants with the essential skills and qualities needed to become confident and effective leaders. The course covers proactive planning, communication, decision-making, motivation, and the interpersonal abilities necessary for managing people and achieving organizational success.
IMPORTANT FEATURES
Key highlights of the Management & Leadership Skills for the Supervisor/New Manager program include:
- Identifying the right and most practical management approach
- Enhancing decision-making for improved outcomes
- Developing strong interpersonal techniques for better working relationships
- Expanding one’s influence and strengthening internal collaboration
- Encouraging creativity and innovative problem-solving
LEARNING OBJECTIVES
At the end of this program, participants will be able to:
- Understand core management and leadership principles
- Build and strengthen the essential skills required of new leaders
- Identify and refine personal leadership styles
- Explore leadership from multiple perspectives
- Lead individuals with diverse personalities, attitudes, and levels of performance
- Motivate and manage people effectively to achieve results
- Influence and collaborate successfully with peers
- Apply appropriate problem-solving and creative thinking techniques
- Manage small and large teams, project groups, and complex assignments
- Handle conflicts constructively and resolve interpersonal disagreements
TARGET AUDIENCE
This course is designed for:
- Professionals new to supervision, team leadership, or management
- Experienced supervisors seeking formal leadership training
- Team Leaders who wish to improve their leadership effectiveness
- Individuals looking to refresh and enhance their management and team leadership capabilities
TRAINING METHODOLOGY
The Mastering People Management & Team Leadership program adopts a highly practical and interactive approach to learning. It combines group activities, individual exercises, mini case studies, role plays, and syndicate discussions. Theoretical concepts are introduced through structured sessions, followed by real-world applications. Participants will also share their experiences and experiment with new, sometimes challenging, leadership techniques.
Pre- and post-course assessments will be conducted to measure progress and training effectiveness.
COURSE CONTENTS
Module 1 – Introduction to Leadership Effectiveness
Description:
This module focuses on understanding different leadership styles, how they influence people, and how effective leaders manage their time and priorities.
Key Topics:
Leadership
- Understanding leadership and its importance
- Leadership approaches, styles, and core competencies
- Case studies on applying leadership styles effectively
- Practical guidelines for implementation
Time Management
- Why productivity varies despite everyone having the same amount of time
- Understanding “urgent” versus “important” tasks
- Using the Time Management Matrix
- Strategies for achieving higher efficiency and productivity
- Case discussion and practical sharing on prioritization
Module 2 – Communication and Team Performance
Description:
This module provides practical tools for improving communication, selecting and building effective teams, and understanding the balance between delegation and empowerment.
Key Topics:
Building High-Performance Teams
- What defines a team and how to build one that performs optimally
- Game Theory and its relevance to teamwork
- Team selection for optimal results
- Workshop applications
Effective Communication Techniques
- Understanding communication components: content, context, transmission, and reception
- Avoiding common communication barriers
- Giving clear and effective instructions using the SMART approach
- The importance of follow-up: “Trust but verify”
Increasing Commitment and Engagement
- Case studies on ownership and accountability
- Why empowerment matters and how to apply it effectively
- Real-world examples of successful delegation
- Tasks that should and should not be delegated
Module 3 – Motivation and Creative Thinking
Description:
This session explores why people behave the way they do and offers tools to enhance motivation, manage behavior, and promote creativity within teams.
Key Topics:
Improving Team Motivation & Managing Difficult Staff
- Understanding behavioral patterns and what drives people
- Managing motivation and influencing behavior for improved performance
Problem Solving & Creative Thinking
- Comparing creative approaches: Japan vs. USA
- “Thinking outside the box” exercises (e.g., 9 Dots, Smoke Tricks)
- Applying innovative problem-solving techniques in real scenarios
Module 4 – Influencing Others to Achieve Goals and Targets
Description:
This module focuses on goal setting, establishing key performance indicators (KPIs), and developing influence to inspire others toward achieving shared objectives.
Key Topics:
Goal Setting, Planning & Performance Management
- Creating goals that drive results
- Proper use of KPIs for performance measurement
- Applying the Parkinson Principle to productivity
- Developing improvement plans for continuous progress
Influencing Peers and Stakeholders
- Understanding the concepts of power and influence
- Conducting stakeholder analysis
- Applying influence techniques through case studies
Module 5 – Managing Change and Conflict
Description:
Change is often met with resistance. This module teaches participants how to manage change effectively and resolve workplace conflicts with confidence.
Key Topics:
Managing Change
- Understanding why people resist change and strategies to overcome it
- Creating a supportive environment for collaboration and results
- Practical exercises on leading change
Conflict Management
- Defining conflict and its causes
- Understanding the consequences of unmanaged conflict
- Exploring conflict management models and resolution strategies
- Recognizing managerial actions that may trigger or escalate conflicts
