COURSE OVERVIEW
How can an organization define the skills, behaviors, and attitudes employees need to perform effectively? How can you ensure they are qualified for their roles and link their performance to business objectives? Many organizations address this through “competencies”—the combined knowledge, skills, judgment, and attributes required to perform a job successfully. This course explores how to design, implement, and embed leadership or functional competencies across an organization.

LEARNING OBJECTIVES
Participants will learn to:

• Understand the concept of competencies and the reasons they were developed
• Explore the benefits of using a competency framework for both employees and the organization
• Design and implement leadership and/or functional competency frameworks
• Integrate competencies into organizational processes, including recruitment, performance management, employee assessment, career development, and training design
• Understand the impact of competencies on HR functions
• Align and measure competencies with organizational purpose, values, and strategies
• Identify essential competencies to:
  • Ensure employees demonstrate sufficient expertise
  • Improve recruitment and selection processes
  • Evaluate performance effectively
  • Identify skill and competency gaps efficiently
  • Deliver targeted training and professional development
  • Plan for succession
  • Support effective change management

TARGET AUDIENCE
This course is suitable for HR professionals, department heads, and senior executives seeking to strategically apply leadership, management, or functional competencies across their organization.

TRAINING METHODOLOGY
This highly practical program is designed around adult learning principles. It combines short, engaging presentations with interactive discussions, role-plays, and practical exercises. Participants will have opportunities for Q&A, group discussions, and action planning to ensure learning can be applied back at work. Pre- and post-course assessments will measure the effectiveness of the training and participants’ skill development.

COURSE CONTENTS

Module 1 – The Thinking Behind Competencies

• Description: Introduces the rationale for competencies and their application.
• Key Topics:
  • Origins and development of competencies
  • Leadership, managerial, and functional competencies
  • Uses and organizational impact of competencies

Module 2 – Establishing a Competency Framework

• Description: Explores why and how organizations develop competency frameworks.
• Key Topics:
  • The case for using competencies and expected outcomes
  • Selecting the right competencies for your organization
  • Steps to establish a competency framework

Module 3 – Skills for Using & Applying Competencies

• Description: Examines competencies in detail at leadership, management, and functional levels.
• Key Topics:
  • Skills required to understand and apply competencies
  • Examples of leadership, managerial, and functional competencies
  • Using competencies effectively from both manager and employee perspectives

Module 4 – Using Competencies for Selection, Assessment & Career Development

• Description: Focuses on applying competencies in recruitment, succession planning, and career development.
• Key Topics:
  • Recruitment and selection simulations
  • Practical exercises in assessment centers
  • Learning and career development planning
  • Linking competencies to pay and promotion decisions

Module 5 – Using Competencies for Performance Management

• Description: Demonstrates how competencies support change management and performance improvement.
• Key Topics:
  • Performance management stages
  • Conducting effective performance review meetings
  • Providing feedback, coaching, and mentoring