COURSE OVERVIEW
Training is a vital function in any organization, ensuring that the right people possess the skills necessary to achieve and exceed organizational goals. Training Coordinators and Training Specialists require a unique blend of skills and knowledge, including an understanding of the purpose of training, how it operates, and how to deliver value effectively. This course equips participants with the essential competencies to excel in their training roles.

KEY FEATURES
This program focuses on:

• Building a strong foundation in the theory behind effective Training and Development, enabling participants to manage their responsibilities confidently.
• Developing practical knowledge of instructional design and leveraging technology as both a training and management tool.
• Enhancing influencing skills for more effective interaction with peers, clients, and management.

LEARNING OBJECTIVES
By participating in this highly interactive course, delegates will be able to:

• Understand how effective Training and Development initiatives contribute to overall business performance.
• Support staff in fulfilling their roles effectively.
• Apply best practices for delivering training programs.
• Explain the full training cycle, including evaluation, validation, and improvement planning.
• Develop and implement an actionable plan to enhance training effectiveness upon returning to work.

TARGET AUDIENCE
This course is designed for:

• Training Coordinators and Training Specialists.
• Leaders and personnel working in training or HR management functions.
• Technical and skills-based staff involved in training activities.
• Individuals pursuing a career in personnel management and employee development.
• Professionals involved in the administration, management, or delivery of Learning and Development programs.

TRAINING METHODOLOGY
The course follows a practical, results-oriented approach based on adult learning principles. It combines short, engaging lectures with structured lessons from the training manual, dynamic PowerPoint presentations with videos, interactive discussions, action planning, and Q&A sessions. Activities such as exercises, case studies, and group discussions reinforce key concepts within an engaging learning environment. Pre- and post-course assessments are used to measure training effectiveness.

COURSE CONTENTS

Module 1 – Training and Development: Delivering Business Needs

• Key Topics:
  • Introductions and course overview
  • Education, Development, and Training
  • Objectives of Training and Development
  • Understanding learning styles
    • How people learn and adopting the right approach (exercise)
    • Considering individual learning preferences (questionnaire and exercise)
  • Day 1 review

Module 2 – The Practice of Effective Training

• Key Topics:
  • Identifying training needs
  • Applying the training cycle
  • Management development principles
  • Maintaining training records and information
  • Promoting involvement, engagement, and consultation
  • Day 2 review

Module 3 – Training Needs Analysis

• Key Topics:
  • Linking Training & Development to performance
  • Assessing training needs at corporate, departmental, team, and individual levels (including Team Development Plans and Personal Development Plans)
  • Using Kirkpatrick’s model for evaluating training effectiveness
  • Day 3 review

Module 4 – Organization and Administration Skills

• Key Topics:
  • Enhancing personal effectiveness
  • Effective writing skills and creating training brochures
  • Time management and task prioritization
  • Email etiquette and communication
  • Managing training events and coordinating with suppliers
  • Day 4 review

Module 5 – Effective Face-to-Face Communication Skills

• Key Topics:
  • Synthesizing work and problem-solving
  • Assertive communication
  • Professional presentation skills
  • Understanding the Training and Development budget planning process
  • Individual action planning and priority setting
  • Course review and program recap