COURSE OVERVIEW
In today’s rapidly evolving business environment, leaders who can successfully drive change are in high demand. Research shows that 87% of CEOs see Customer Experience Programs as critical for competitive advantage, yet over 80% of initiatives fail. These failures can impact organizations, customers, and careers. This workshop equips participants with proven, repeatable processes that put them among the 20% of leaders who consistently succeed in managing change, transforming challenges into opportunities, and delivering measurable results.

LEARNING OBJECTIVES
Participants of the Change Management Leadership Professional Workshop will learn to:

• Enhance their confidence and capability in leading change initiatives.
• Improve coaching skills to empower teams and maximize performance.
• Understand key leadership components and prioritize time for personal effectiveness.
• Identify potential causes of failure and apply strategies to mitigate risks.
• Implement the FAST Framework to drive change successfully.
• Foster a culture of accountability to increase ownership and results.
• Spot opportunities for simplification to improve organizational efficiency.
• Develop a GPS for change initiatives to track progress, communicate updates, and make course corrections quickly.

TARGET AUDIENCE
This workshop is designed for professionals involved in leading organizational change and transformation, including:

• HR professionals, change agents, team leaders, CEOs, project leads, and department heads.
• Aspiring managers preparing for roles that involve managing change.
• Technical professionals transitioning into organizational development roles.

TRAINING METHODOLOGY
This practical, results-focused program follows adult learning principles. Participants will engage in:

• Short, inspiring lectures and demonstrations.
• Role-play exercises and hands-on practice.
• Group discussions and return-to-work action planning.
• Ample Q&A sessions to reinforce understanding and application.

Pre- and post-course assessments will measure the impact of training and track participant skill development.

COURSE CONTENTS

Module 1 – Leadership Styles and Techniques

• Explore different leadership styles and their applications in driving change.
• Key topics:
  • Are leaders born or made?
  • Defining leadership and its importance in change management.
  • Various leadership styles and when to apply them.
  • Key challenges for leaders.
  • Differences between leadership and management.
  • Influence: how to expand it effectively.

Module 2 – Leading and Managing Teams

• Focus on building, engaging, and motivating high-performing teams.
• Key topics:
  • Strategies to engage and motivate team members.
  • Understanding what teams expect from their leaders.
  • The role and development of Emotional Intelligence.
  • Applying the MCCL (Managing, Clienting, Coaching, Leading) Model for leadership effectiveness.
  • Leaders as coaches: applying different coaching techniques.
  • Case studies and hands-on workshop exercises.

Module 3 – Leading Initiatives Successfully

• Master leading initiatives, managing projects, and driving change using the FAST Framework.
• Key topics:
  • Overview of the FAST Framework: history, components, and impact.
  • Focus: Importance, common challenges, and techniques to maintain alignment with strategy.
  • Accountability: Its role in ownership, performance, and results; techniques to foster accountability and empowerment.
  • Avoiding blame culture and promoting responsibility.
  • Simplicity: Identifying sources of complexity, improving understanding and execution.
  • Transparency: Techniques to maintain clear communication, track progress, and increase motivation.
  • Case studies and exercises on Focus, Accountability, Simplicity, and Transparency.
  • Understanding the interplay between Focus, Accountability, Simplicity, and Transparency to enhance efficiency and accelerate success.
  • Conducting FAST assessments to identify areas for improvement and maximize impact.