Course Overview
In today’s professional world, Administrators, Secretaries, and Personal Assistants are frequently required to prepare official correspondence and business documents. The quality of these written materials reflects not only personal professionalism but also the image of the organisation. Effective business writing enhances credibility, builds confidence, and plays a key role in career growth and workplace success.
Key Features
This course focuses on developing essential writing skills that help participants:
- Create clear, concise, and grammatically correct documents.
- Plan and prepare business communications effectively.
- Write professional minutes and reports that meet high standards.
Learning Objectives
By the end of this course, participants will be able to:
- Strengthen their foundational English and grammar skills.
- Plan, structure, and produce documents efficiently.
- Write effective and accurate minutes and reports.
- Identify and avoid common communication pitfalls.
- Craft persuasive written messages that achieve results and inspire action.
Target Audience
This course is designed for:
- Administrators, Secretaries, and Personal Assistants.
- Support staff who want to improve their professional writing skills.
- Anyone aiming to communicate clearly, effectively, and professionally in a business setting.
- Professionals seeking to enhance their role and contribution within their organisation.
Training Methodology
This highly interactive and practical course uses a hands-on learning approach. Participants will engage in individual, paired, and group exercises to develop confidence and competence in business writing. Real-life examples, discussions, and practice sessions will help reinforce learning.
Each day concludes with personal reflection and action planning to ensure continued improvement beyond the training.
Pre- and post-course assessments will be conducted to evaluate learning outcomes and progress.
Course Modules
Module 1 – Business Writing Fundamentals
Key Topics:
- The importance of effective written communication.
- Barriers that hinder clear communication.
- English grammar essentials.
- Proofreading and editing techniques.
- Common writing mistakes and how to avoid them.
Module 2 – Professional Written Communications
Key Topics:
- Effective planning and preparation.
- Structuring and organising your writing.
- Guidelines for professional correspondence.
- Avoiding clichés and overused phrases.
- Selecting the right tone and style.
- Enhancing layout and presentation for clarity and impact.
Module 3 – Writing Minutes
Key Topics:
- Developing an efficient note-taking system.
- Preparing for meetings.
- Summarising key points effectively.
- Identifying what should be recorded.
- Building a productive relationship with the chairperson to improve minute writing.
Module 4 – Report Writing
Key Topics:
- Setting clear objectives for your report.
- Organising and sorting relevant information.
- Structuring and writing professional reports.
- Improving presentation, tone, and style.
Module 5 – Persuasive Communications
Key Topics:
- Understanding and adapting to your audience.
- Choosing words that influence and motivate.
- Using effective and professional phrases.
- Avoiding biased, insensitive, or inappropriate language.
- Delivering difficult messages with professionalism and tact.
