COURSE OVERVIEW
The role of office management professionals and administrators is evolving rapidly in today’s business environment. To stay competitive, administrators, office managers, and secretaries must continually upgrade their knowledge and skills. These professionals serve as the backbone of any organization — handling correspondence, managing communication, and often serving as the first point of contact for clients and visitors. This masterclass equips participants with the practical tools, behavioral insights, and technical expertise needed to perform their roles with excellence and confidence.
LEARNING OBJECTIVES
By the end of this masterclass, participants will be able to:
- Understand how office management and administrative duties contribute to organizational goals.
- Develop communication, interpersonal, and technical competencies essential for modern office professionals.
- Define and strengthen their role within the organizational structure.
- Apply problem-solving techniques for efficient office management.
- Plan and manage time effectively while maintaining a proactive mindset.
- Build strong professional relationships and manage workplace interactions with confidence.
- Balance behavioral and administrative responsibilities to enhance productivity.
- Implement effective team-building strategies for collaborative success.
TARGET AUDIENCE
This course is designed for professionals seeking to broaden their administrative and management competencies. It is ideal for:
- Administrators and secretaries who want to strengthen their performance and confidence in their roles.
- Support staff aspiring to transition into administrative or management positions.
- Individuals already handling administrative or secretarial tasks who wish to improve their efficiency, communication, and leadership skills.
TRAINING METHODOLOGY
The program follows a practical and experiential learning approach grounded in adult learning principles. Through interactive activities, group and individual exercises, case studies, role-plays, and guided discussions, participants will identify personal strengths and areas for growth. They will create action plans tailored to real workplace challenges, ensuring that skills gained are immediately applicable.
Pre- and post-course assessments will be conducted to evaluate learning progress and training effectiveness.
COURSE MODULES
Module 1 – The Management Function: Office Management
Key Topics:
- The role and objectives of office management professionals in organizational success.
- How company culture is influenced by administrative performance.
- Professional ethics, codes of conduct, and accountability.
- Balancing authority with behavioral and technical responsibilities.
- Managing administrative performance and maintaining standards.
- Setting measurable objectives and monitoring outcomes.
Module 2 – Communication: Power, Components, and Impact
Key Topics:
- The evolving role of administrators in organizational performance.
- Understanding performance appraisals and goal alignment.
- Building high-performing administrative departments.
- Defining key performance indicators (KPIs) for the administrative function.
Module 3 – Organizational Competence and Effectiveness
Key Topics:
- Evaluating performance by measuring both process and outcomes.
- Inspiring teams to achieve high-performance goals.
- Enhancing value creation and accountability.
- Viewing business operations through the lens of internal and external customers.
- Reducing conflict, protecting reputation, and ensuring compliance with organizational standards.
Module 4 – Interpersonal Skills for Administrative Excellence
Key Topics:
- Influencing and persuading effectively across organizational levels.
- Mastering presentation and communication skills.
- Managing workplace diversity.
- Reviewing and improving systems, processes, and procedures.
- Establishing quality assurance and compliance mechanisms.
Module 5 – Implementation and Administrative Guidelines
Key Topics:
- Linking organizational strategy to administrative goals.
- Building partnerships between management and administration for improved results.
- Understanding human capital’s role in achieving strategic objectives.
- Developing and applying action plans to transfer knowledge and skills.
MODULE 2
Module 6 – Effective Time Management
Key Topics:
- Understanding time management principles.
- Prioritizing, organizing, and controlling work tasks.
- Managing large workloads efficiently.
- Enhancing safety and productivity in the workplace.
- Applying basic project management concepts.
Module 7 – Enhancing Communication Skills
Key Topics:
- The critical role of communication in business success.
- Choosing effective communication channels.
- Writing with clarity and professionalism.
- Listening skills for better understanding.
- Overcoming communication barriers.
Module 8 – Developing Assertiveness Skills
Key Topics:
- Understanding the concept and benefits of assertiveness.
- Building self-confidence and managing workplace stress.
- Navigating gender and personality dynamics.
- Applying assertiveness strategies to handle workplace challenges.
Module 9 – Working Effectively with Managers and Colleagues
Key Topics:
- Understanding management dynamics and building collaborative relationships.
- Managing up – how to work effectively with superiors.
- Adapting to different personalities and work styles.
- Identifying personal strengths and areas for improvement.
- Delegating tasks efficiently.
Module 10 – Organising and Planning for Peak Performance
Key Topics:
- Setting and tracking performance goals.
- Applying KPIs to measure success.
- Using strategic planning and forward-thinking methods.
- Prioritizing objectives for optimal productivity.
- Developing a personal action plan for continuous improvement.
