Course Overview
Facilities Managers play a crucial role in reducing an organization’s operating costs while enhancing its overall productivity. Effective facilities management ensures that a company’s buildings and support services function efficiently to sustain core business operations. It encompasses the comprehensive management of all services that support the primary objectives of an organization. Well-executed facilities management significantly boosts the efficiency, productivity, and satisfaction of employees, management, and clients alike.
Learning Objectives
By the end of this masterclass, participants will be able to:
- Explain and interpret the role of Corporate Real Estate (CRE) and Facilities Management (FM) within the broader competitive strategy of an organization, including how, when, and under what conditions real estate services are required.
- Assess the objectives of corporate real estate and facilities managers in enhancing organizational productivity and profitability.
- Apply effective methodologies to optimize cost, process, and performance for organizational efficiency.
- Identify and analyze key factors that influence property selection and tenure decisions for business use.
- Critically evaluate issues related to acquiring and disposing of operational properties.
- Use whole-life economic analysis to support informed decision-making throughout the property lifecycle.
- Demonstrate a clear understanding of how effective facilities management drives sustainable performance.
- Recognize how workplace design and management impact organizational productivity.
- Appreciate how CRE and FM must evolve to meet emerging challenges such as IT integration, sustainability, new working models, and regulatory changes.
Target Audience
This programme is ideal for professionals working in facilities management or those managing their own organizational facilities. It is particularly relevant to:
- Facilities Managers
- Property Managers
- Asset Managers
- Project Managers
- Accommodation Managers
- Individuals seeking to enhance the efficiency and effectiveness of their organization’s real estate and facilities management functions.
Training Methodology
This is a highly interactive and practical training programme grounded in adult learning principles. It combines theoretical insights with experiential learning through:
- Group discussions
- Role-play exercises
- Case studies
- Simulations and games
- Action planning and feedback sessions
The sessions include concise lectures, practical role plays to demonstrate application skills, and structured discussions for knowledge sharing. Pre- and post-course assessments will be conducted to evaluate the effectiveness of the training.
Course Content
Module 1 – Strategic Corporate Real Estate and Facilities Management Life Cycles
Key Topics:
- Introduction to strategic facilities management
- Corporate facilities management strategies and concepts
- Property acquisition and disposal processes
- Legal considerations in freehold and leasehold real estate
- Understanding leases and their operational implications
- Strategic property selection for corporate use
Module 2 – Facilities Management and Procurement
Key Topics:
- The seven-step procurement process
- Risk identification and mitigation strategies
- FM delivery models and their key differences
- Effective stakeholder communication
- Managing the facilities management procurement cycle
Module 3 – The Facilities Manager and Compliance Legislation
Key Topics:
- Overview of relevant compliance legislation
- Differentiating responsibilities between owners and occupiers
- Compliance management roles and accountability
- Addressing stakeholder knowledge gaps
- Best practices for mitigating compliance risks
Module 4 – The Workplace and Facilities Support Services
Key Topics:
- The impact of workplace design on organizational productivity
- The evolving nature of work and workspace utilization
- Successful change and transformation strategies
- Operational management: input vs. output specifications
- Maintenance management types and approaches
- Measuring and benchmarking performance
- Risk analysis within facilities management functions
Module 5 – Management Information Systems
Key Topics:
- Building automation and intelligent building systems
- Introduction to Computer-Aided Facilities Management (CAFM)
- CAFM applications for performance improvement
- Programme summary and review
- Action planning for implementation in the workplace
