COURSE OVERVIEW
The responsibilities of Administrators and Secretaries demand many of the same competencies as senior management within an organization. They handle critical correspondence and often serve as the first point of contact for clients and visitors. As such, maintaining a polished and professional image is essential.
This training course equips Administrators and Secretaries with the interpersonal, organizational, and behavioral skills needed to perform their duties efficiently, stay composed under pressure, and maintain control of their daily responsibilities.
KEY FEATURES
The Enhancing Core Skills for Administrators and Secretaries course focuses on helping participants to:
- Gain a clear understanding of the attributes of an effective Administrator or Secretary
- Develop the ability to plan, prioritize, and manage time efficiently
- Master communication skills for effective interaction with colleagues, management, and clients
- Strengthen practical administrative and organizational competencies
LEARNING OBJECTIVES
By the end of the course, participants will be able to:
- Recognize the importance of effective administrative functions within an organization
- Apply the core skills required to perform successfully as a professional Administrator or Secretary
- Manage time effectively and adopt a proactive approach to work
- Enhance communication, interpersonal, and self-management abilities
- Identify and eliminate time-wasting habits
- Build assertiveness and maintain strong working relationships with managers and team members
- Take initiative and contribute productively within a team environment
TARGET AUDIENCE
This training program is ideal for:
- Administrators and Secretaries seeking to refine their skills and increase efficiency in their roles
- Support staff aspiring to advance into administrative positions
- Individuals performing administrative or secretarial tasks who wish to strengthen their professional abilities
TRAINING METHODOLOGY
The Enhancing Core Skills for Administrators and Secretaries course uses a hands-on, participatory approach that includes group discussions, individual exercises, role-plays, and case studies.
Participants will evaluate their strengths and improvement areas, design personal development plans, and practice real-world problem-solving techniques.
Pre- and post-course assessments will be conducted to measure learning outcomes and the overall effectiveness of the training.
COURSE CONTENT
Module 1 – Effective Time Management
Key Topics:
- Understanding the importance of managing time effectively
- Prioritizing, organizing, and controlling daily tasks
- Managing large workloads efficiently
- Ensuring a safe and productive work environment
- Fundamentals of project management
- Developing a sense of ownership and accountability
Module 2 – Enhancing Communication Skills
Key Topics:
- The role of communication in business success
- Exploring different communication channels
- Using effective and professional language
- Writing clear and concise business messages
- Strengthening active listening skills
- Overcoming barriers to effective communication
Module 3 – Assertiveness and Confidence Building
Key Topics:
- Understanding assertiveness and its importance in the workplace
- Developing self-confidence to express ideas and opinions
- Recognizing and managing gender dynamics
- Applying assertiveness strategies to workplace situations
- Managing stress and maintaining composure
Module 4 – Building Strong Relationships with Managers and Colleagues
Key Topics:
- Understanding the importance of professional relationships
- Learning effective ways to manage upward and support your manager
- Adapting to diverse personalities and work styles
- Identifying personal strengths and growth opportunities
- Delegating tasks efficiently and effectively
Module 5 – Organizing and Planning for High Performance
Key Topics:
- Setting and achieving performance goals
- Applying Key Performance Indicators (KPIs) to track progress
- Using planning techniques and forward-thinking strategies
- Prioritizing key objectives and tasks
- Creating and executing a personal action plan
