Advanced Office Management & Effective Administration Skills
Course Overview
In today’s fast-changing organisational environment, the role of office managers, administrators, and executive assistants is evolving rapidly. The true strength of effective office management lies not just in achieving results but in earning cooperation and trust. To remain competitive and valuable in the workplace, administrative professionals must continuously build relevant knowledge, practical skills, and adaptive competencies.
Key Features
- Equip participants with the knowledge and skills required to perform efficiently and productively.
- Strengthen the ability to identify, analyse, and resolve administrative challenges effectively.
- Develop behavioural, interpersonal, technical, and organisational management skills.
- Deepen understanding of roles, administrative systems, and operational procedures.
- Enhance interpretation of policies, as well as coordination with general management responsibilities.
Learning Objectives
By the end of this course, participants will be able to:
- Align office management and administrative duties with the organisation’s strategic goals.
- Explore key themes such as communication, interpersonal and technical competencies, correspondence, quality service, workflow, and supervision.
- Clearly define the roles and responsibilities of administrative and office management professionals.
- Strengthen collaboration across departments and functional areas.
- Practice and apply effective behavioural, administrative, and technical management techniques.
- Implement practical problem-solving methods to improve office efficiency.
Target Audience
This program is ideal for office managers, administrators, secretaries, and other administrative professionals seeking to broaden their management and operational skills. It is suitable for both beginners and experienced participants who want a comprehensive and practical understanding of their responsibilities and the competencies required to excel in their roles.
Training Methodology
The course follows a practical, results-oriented approach based on adult learning principles. It combines engaging mini-lectures with structured lessons, PowerPoint presentations, videos, and interactive discussions. Participants will take part in action planning sessions, Q&A opportunities, and group activities designed to reinforce key concepts in a dynamic and enjoyable learning environment.
Pre- and post-course assessments will be used to evaluate learning progress and effectiveness.
Course Modules
Module 1 – The Management Function: Office Management
Description:
Day One explores the evolving responsibilities of modern office managers and administrators.
Key Topics:
- Defining the office management professional’s place, role, and objectives within the organisation.
- Understanding how organisational culture reflects the image and influence of the administrative role.
- Ethics and proprietary agreements for employees.
- Supervisory practices and corrective action principles.
- Balancing authority with behavioural, administrative, and technical responsibilities.
- Managing administrative performance and setting measurable standards.
Module 2 – Communication: Power, Components, and Levels
Description:
Day Two focuses on building effective communication skills essential for successful office management.
Key Topics:
- The administrative professional’s impact on organisational performance.
- Conducting performance appraisals.
- Building competitive and high-performing administrative departments.
- Essential communication skills every administrator must master.
- Redefining KPIs to balance performance and results.
Module 3 – Organisational Competence: Behavioural and Technical Effectiveness
Description:
Day Three examines the key competencies required to achieve excellence in office management.
Key Topics:
- Measuring both processes and outcomes effectively.
- Inspiring and challenging teams to meet ambitious goals.
- Encouraging accountability and ownership across the organisation.
- Understanding internal and external customer perspectives.
- Improving productivity and reducing workplace conflict.
- Safeguarding and enhancing the organisation’s reputation.
- Ensuring adherence to organisational standards.
Module 4 – Interpersonal Skills
Description:
Day Four explores how to use influence, persuasion, and communication to achieve departmental and organisational goals.
Key Topics:
- Using influence and persuasion to gain stakeholder support.
- Developing presentation and communication confidence.
- Managing diversity effectively.
- Demonstrating administrative expertise through process improvement and compliance.
- Reviewing and improving organisational systems and procedures.
- Establishing quality control and monitoring mechanisms.
Module 5 – Implementation and Administrative Guidelines
Description:
Day Five focuses on applying the skills learned to achieve measurable, results-oriented outcomes.
Key Topics:
- Linking administrative goals with organisational strategy.
- Strengthening the administration’s role in driving competitive advantage.
- Building partnerships with management to translate strategies into action.
- Integrating human capital perspectives into business priorities.
- Developing action plans to apply knowledge and skills in the workplace.
