COURSE OVERVIEW
The distinction between managing and leading is often emphasized, yet effective managers must also be strong leaders. To truly inspire employees, maintain a positive work environment, and drive organizational productivity, both skill sets are essential. This training program equips participants with the core management and leadership skills needed to plan proactively, communicate effectively, and motivate teams toward shared goals. Participants will gain practical tools and insights to develop into confident, capable, and forward-thinking leaders.
IMPORTANT FEATURES
Key highlights of the Management & Leadership Skills for the Supervisor/New Manager program include:
- Identifying the most effective and practical management approach
- Enhancing decision-making quality and confidence
- Developing strong interpersonal skills to build positive working relationships
- Expanding one’s influence and strengthening internal collaboration
- Cultivating creativity and innovation in leadership
LEARNING OBJECTIVES
By the end of this course, participants will be able to:
- Recognize and apply essential leadership and management principles
- Build and strengthen the skills required for emerging leaders
- Identify and refine personal leadership styles
- View leadership through multiple perspectives and contexts
- Lead and manage individuals with different personalities, attitudes, and performance levels
- Motivate and manage people for high performance and results
- Influence and collaborate effectively with peers
- Apply the right problem-solving and creative-thinking techniques when needed
- Manage small or large teams, project groups, and complex assignments
- Handle conflict and resolve interpersonal challenges effectively
TARGET AUDIENCE
This training is ideal for:
- Professionals new to supervisory, leadership, or management roles
- Experienced supervisors seeking formal management training
- Team Leaders looking to enhance their leadership impact
- Anyone aiming to refresh and strengthen their management and people leadership abilities
TRAINING METHODOLOGY
The Mastering People Management & Team Leadership program uses a highly interactive and practical learning approach. Participants will engage in experiential group activities, individual exercises, mini case studies, role plays, and syndicate discussions. Theoretical frameworks will be supported by real-world applications, while participants share experiences and practice new techniques.
Pre- and post-course assessments will help measure learning progress and overall training effectiveness.
COURSE MODULES
Module 1: Introduction to Leadership Effectiveness
Description:
This module explores different leadership styles, their impact on people, and how effective leaders manage time and priorities.
Key Topics:
- Understanding leadership and its importance
- Leadership styles, approaches, and competencies
- Practical case studies on leadership style application
- Time management essentials: distinguishing between “urgent” and “important” tasks
- Using the Time Management Matrix for productivity
- Case discussions on prioritization and practical application
Module 2: Communication and Team Performance
Description:
Participants will learn effective communication techniques, team-building strategies, and how to distinguish between delegation and empowerment.
Key Topics:
- Building High-Performance Teams
- Defining what makes a team effective
- Selecting team members for optimal performance
- Game Theory and applied workshops
- Productive Communication Techniques
- Understanding communication elements: content, context, transmission, and reception
- Avoiding common communication pitfalls
- Giving clear, SMART-based directions and following up with accountability
- Enhancing Commitment and Engagement
- The importance of empowerment and ownership
- Real-world delegation techniques: what to delegate and what not to
Module 3: Motivation and Creative Thinking
Description:
This module examines human behavior in the workplace and introduces practical tools to enhance motivation and creativity.
Key Topics:
- Improving Team Motivation and Managing Difficult Employees
- Understanding behavioral drivers
- Managing motivation, behavior change, and performance improvement
- Problem Solving and Creative Thinking
- “Thinking outside the box” techniques
- Exercises like the 9 Dots and Smoke Tricks
- Comparing global approaches to creativity (Japan vs USA)
Module 4: Influencing Others to Achieve Goals and Targets
Description:
Learn how to set effective goals, define KPIs, and influence others toward shared objectives.
Key Topics:
- Goal Setting and Performance Management
- Establishing result-oriented goals
- Applying Key Performance Indicators (KPIs) effectively
- The Parkinson Principle and continuous improvement plans
- Influencing Peers and Stakeholders
- Understanding power and influence dynamics
- Conducting stakeholder analysis
- Case studies and real-world application
Module 5: Managing Change and Conflict
Description:
Not everyone embraces change. This module focuses on leading change initiatives and managing conflict constructively.
Key Topics:
- Managing Change
- Understanding resistance to change and overcoming it
- Building comfort zones for collaboration and results
- Applying practical change management techniques
- Conflict Management
- Understanding causes and consequences of conflict
- Conflict management models and resolution strategies
- Identifying managerial actions that may trigger conflicts
