COURSE OVERVIEW
In today’s VUCA world—characterized by volatility, uncertainty, complexity, and ambiguity—both leaders and organizations must adapt and prepare for the unexpected. Crises cannot be effectively managed on the spot; preparation is key. While it is impossible to prevent every incident, structured crisis preparedness allows organizations to reduce damage, safeguard employees, and protect their reputation. This program provides a strategic framework and mindset for effectively managing crises and limiting their impact on your organization.
LEARNING OBJECTIVES
Participants in the Crisis Management Leadership course will gain the skills to:
- Prepare for crises to minimize staff harm, reduce operational downtime, maintain morale, and protect or enhance organizational reputation
- Develop, implement, and update emergency and crisis management plans
- Establish an anti-crisis committee with clearly defined roles and responsibilities
- Utilize role-based checklists tailored to various incident types
- Allocate tasks and define organizational action procedures
- Manage information and communication effectively during crises
- Apply organizational conduct guidelines in emergency situations
TARGET AUDIENCE
This course is ideal for professionals responsible for risk assessment, contingency planning, and crisis management initiatives, including:
- Senior Executives, Department Heads, Managers, and Supervisors
- Emergency and Crisis Management personnel in public and private sectors
- Health and Safety professionals
- Project Planning and Implementation Managers
- Professionals in healthcare, public safety, and government agencies
TRAINING METHODOLOGY
The course is highly practical, grounded in adult learning principles. The facilitator provides guidance and then engages participants through discussion, practice, and real-life simulations. Techniques include short demonstrations, role-playing exercises, and hands-on practice to reinforce learning. Participants will have opportunities for Q&A, collaborative discussions, and actionable workplace planning.
Pre- and post-course assessments measure participants’ skills and the effectiveness of the training.
COURSE CONTENT
Module 1 – Introduction to Continuity and Contingency Planning
Key Topics:
- Identifying potential risks and harmful events
- Key terminology, principles, and procedures for crisis response
- Lessons from best practices, including insights from the COVID-19 pandemic
- Integrating continuity and contingency planning across organizational, departmental, and operational levels
- Documenting, communicating, and implementing contingency plans
Module 2 – Forming a Crisis Committee
Key Topics:
- Establishing an anti-crisis committee
- Defining Terms of Reference, including goals, authority, objectives, scope, roles, responsibilities, meeting frequency, and workflow
- Designing and documenting mitigation plans
Module 3 – Continuity and Contingency in Context
Key Topics:
- Conducting a Business Impact Analysis (BIA)
- Assessing threats and risks
- Establishing appropriate behavior and response procedures for employees and management during crises
- Maintaining, training, and exercising for potential crisis scenarios
Module 4 – Communication During and After a Crisis
Key Topics:
- Managing internal and external communications, including PR responses
- Understanding crisis stages and appropriate messaging at each stage
- Updating and maintaining contingency plans
- Conducting training and workplace simulation exercises
- Learning from crisis experiences and refining organizational procedures
Module 5 – Case Study and Practical Session
Key Topics:
- Designing a crisis management policy and plan
- Forming a crisis management team and preparing for effective control and communication during a workplace crisis
- Reviewing program outcomes and creating actionable workplace plans
