COURSE OVERVIEW
Influencing others and guiding them toward desired outcomes is often one of the greatest challenges faced by leaders, managers, and professionals at any level. Mastering communication, interpersonal, and influencing skills is key to building strong relationships, fostering collaboration, and achieving both personal and organizational goals. These skills empower individuals to express themselves clearly, understand others, inspire action, and resolve conflicts effectively. Through this course, participants will develop the ability to engage with people confidently, motivate others, and navigate complex interpersonal dynamics to drive success.

KEY FEATURES
The Communication, Interpersonal & Influencing Skills course offers:

• Recognition that anyone can be influenced when approached effectively
• Techniques to enhance communication, interpersonal, and influencing capabilities
• Tools to identify and understand people’s needs and behaviors
• Increased sensitivity to diverse perspectives and differences
• Practical application of organizational politics in a positive and ethical manner

LEARNING OBJECTIVES
By the end of this course, participants will be able to:

• Understand core principles of communication and interpersonal skills
• Increase effectiveness in achieving personal and professional goals
• Determine the most appropriate approach for interacting with different individuals
• Manage and resolve interpersonal conflicts constructively
• Receive and provide feedback in a positive manner
• Apply influencing techniques across various backgrounds and cultures
• Achieve internal balance and self-confidence
• Recognize leadership styles that support or hinder influence
• Reduce the likelihood of undesirable outcomes

TARGET AUDIENCE
This course is designed for anyone who seeks to enhance their ability to influence, communicate, and collaborate effectively to achieve success in professional and personal contexts.

TRAINING METHODOLOGY
This practical, results-focused program is based on adult learning principles. Participants receive insights through short, engaging demonstrations, guided discussions, and interactive exercises. The course includes role-plays, practical applications, and collaborative activities to reinforce key concepts. Ample time is allocated for Q&A, reflections, and developing actionable plans to implement learning in the workplace. Pre- and post-course assessments are conducted to evaluate participant skill development and training effectiveness.

COURSE CONTENT

Module 1 – Introduction to Communication, Influencing, and Interpersonal Skills
Key Topics:

• Fundamentals of communication
• The power and principles of influence
• Elements of effective communication
• Traits of successful communicators
• Understanding the communication process
• Organizational politics: definition and application
• Overcoming communication barriers

Module 2 – Communication Across Cultures & Influence
Key Topics:

• Enhancing cross-cultural communication
• Managing perceptions and biases
• Understanding different communication styles
• Developing cross-cultural communication skills
• Effective communication in multicultural teams
• Universal principles of persuasion
• Using the ‘DiSC’ personal development profile
• Expanding your sphere of influence

Module 3 – Interpersonal Skills and Assertiveness
Key Topics:
Interpersonal Skills:

• Building rapport effortlessly
• Collaborating with supervisors and colleagues
• Giving and receiving feedback constructively
• Managing emotions
• Building trust and credibility

Assertiveness:

• Understanding assertiveness and its boundaries
• Identifying behavioral styles
• Strengthening self-confidence and self-esteem
• Negotiating win-win outcomes

Module 4 – Communication Behavior and Conflict Management
Key Topics:

• Passive, aggressive, and assertive behaviors
• Verbal and non-verbal communication elements
• Understanding conflict sources, types, and styles
• Mastering conflict management techniques
• How to say “No” effectively
• Barriers to communication and how to overcome them
• Influence of organizational climate on communication

Module 5 – Improving Communication, Feedback, and Criticism
Key Topics:
Improving Communication:

• Enhancing organizational communication
• Fostering better workplace relationships
• Communication between managers and employees

Constructive Feedback and Criticism:

• Importance and value of feedback
• Providing positive and constructive criticism
• Managing and responding to negative feedback effectively