COURSE OVERVIEW
In today’s fast-evolving business environment, effectively managing HR processes, organizational culture, and change is more important than ever. Organizations need a culture that is flexible, adaptable, and responsive to change to achieve sustainable performance. Culture often has a greater influence on organizational effectiveness and long-term success than any other element within the system.

KEY FEATURES
This Managing HR Processes, Culture & Change training course provides participants with:

• Insight into building strong employee relations
• Opportunities to review HR policies against industry best practices
• Strategies to support team leaders in delivering effective people management outcomes
• Guidance on fostering an effective organizational culture
• Techniques for navigating and supporting organizational change

LEARNING OBJECTIVES
By attending this interactive course, participants will be able to:

• Understand what constitutes effective HR processes
• Identify practical steps to strengthen employee relationships
• Review HR processes to ensure they deliver optimal business value
• Explore organizational culture and leverage its benefits
• Build coalitions to support positive organizational change

TARGET AUDIENCE
This course is ideal for:

• HR professionals, managers, and staff involved in personnel management or training
• Line managers seeking to enhance their HR knowledge and skills
• Individuals pursuing a career in personnel management and employee development

TRAINING METHODOLOGY
The program is highly practical and results-focused, based on adult learning principles. It combines short, engaging lectures with structured lessons, interactive discussions, videos, and practical exercises. Action planning, Q&A sessions, and group activities reinforce key concepts in an enjoyable learning environment. Pre- and post-course assessments will gauge learning outcomes and effectiveness.

COURSE CONTENT

Module 1 – Core HR Processes

• Key Topics:
  • Purpose and objectives of HR
  • Importance of HR best practices
  • The four pillars of effective HR management
  • Developing sound HR policies
  • Understanding the psychological contract
  • Managing conflicting interests
  • Role of HR specialists versus line managers
  • Conducting HR process audits
  • Day 1 review

Module 2 – Best Practice in Employee Resourcing and Reward

• Key Topics:
  • Employee resourcing strategy and approach
  • Recruitment best practices and organizational “right-sizing”
  • Designing effective grading structures
  • Job evaluation techniques
  • Retirement and succession planning
  • Employee reward strategy and its business impact
  • Day 2 review

Module 3 – Best Practice in Employee Development and Relations

• Key Topics:
  • Employee development strategy and planning
  • Managing training programs and evaluating ROI
  • Training budget management
  • Building positive employee relationships
  • Performance management
  • Day 3 review

Module 4 – Building a Positive Culture

• Key Topics:
  • Conducting a culture audit and interpreting results
  • Designing and analyzing staff and pulse surveys
  • Managing collective disputes
  • Employee recognition programs
  • Codes of conduct and compliance
  • Day 4 review

Module 5 – Supporting the Organization Through Change

• Key Topics:
  • Understanding the change cycle
  • Building commitment and engagement with change
  • Identifying change enablers and blockers
  • Assessing team readiness
  • Developing a coaching approach to management
  • Program review