COURSE OVERVIEW
Recent studies show that professional development and personal growth are top priorities for today’s workforce. A 2016 survey revealed that 87% of millennials value professional development and career advancement, while 76% of employees seek more opportunities for personal growth. In today’s work environment, coaching and mentoring are essential tools to enhance productivity, engagement, innovation, and overall work-life balance. This course equips participants to effectively apply coaching and mentoring practices to foster individual and organizational success.

LEARNING OBJECTIVES
By the conclusion of this training, participants will have a clear understanding of coaching principles and be able to:

• Develop professional coaching skills, including:
  • Designing a successful coaching alliance
  • Applying the ABCs of coaching effectively
  • Understanding how to champion, guide, motivate, navigate, and hold accountable the coachee, with clear distinctions among these approaches
• Apply the three levels of Co-Active Listening
• Understand what coaching is—and what it isn’t
• Recognize coaching agendas and plan structured coaching sessions
• Leverage physical and contextual factors to enhance coaching effectiveness
• Set up both coach and coachee for successful outcomes consistently

TARGET AUDIENCE
This program is designed for managers and leaders who wish to implement coaching and mentoring competencies to develop talent and enhance performance across all levels of their organization.

TRAINING METHODOLOGY
The course follows a practical, results-driven approach based on adult learning principles. It combines short, engaging lectures with structured lessons from the training manual, dynamic PowerPoint presentations with videos, group discussions, action planning, and Q&A sessions. Activities include role-plays, scenarios, group and partner exercises, self-assessments, and presentations, all designed to reinforce learning in a collaborative and enjoyable environment. Pre- and post-course assessments will measure the effectiveness of the training.

COURSE CONTENTS

Module 1 – “Amazing Alliances”

• Key Topics:
  • Building effective coaching alliances
  • ABCs of successful coaching: Always Be Curious / Always Be Connecting
  • Identifying and adhering to the coaching agenda
  • The four pillars of co-active coaching
  • Understanding the GROW model and its distinction from Co-Active Coaching

Module 2 – How Coaching and Mentoring Work

• Key Topics:
  • The coach as a partner in achieving personal and professional success
  • The 1:1 coaching process
  • Preparing for coaching sessions: responsibilities of both coach and coachee
  • Dynamics of a coaching session: the coach’s role in uncovering perspectives
  • Guiding coachees in decision-making, goal-setting, and balancing commitments

Module 3 – Coaching in Practice

• Key Topics:
  • Setting expectations for both coach and coachee
  • Developing coaching programs and embedding coaching as an organizational policy
  • Holding employees accountable and securing commitment to coaching
  • Enhancing coaching communication skills
  • Building empathy and effectively responding to coachee challenges

Module 4 – Mentoring in Practice

• Key Topics:
  • Understanding mentorship: who should be mentored and how it differs from coaching
  • Setting clear expectations for mentors and mentees
  • Ensuring accountability and engagement in mentoring
  • Developing mentoring communication skills
  • Effectively addressing mentee issues

Module 5 – Implementing Coaching and Mentoring Policies

• Key Topics:
  • Training coaches and formalizing coaching as an organizational policy
  • Designing and communicating policies and processes for coaching and mentoring
  • Practical tips for implementing coaching and mentoring programs
  • Defining confidentiality between manager and coachee
  • Initiating and concluding coaching or mentoring agreements